Terms of service

Terms of Service

Last Updated: 1st May 2026

Welcome to PetChowBox. These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our website or placing an order, you agree to be bound by these Terms.

1. Account Terms

  • You may be required to create an account to access certain features.

  • You agree to provide accurate, complete, and current information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for all activities that occur under your account.

  • We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • We accept payments through secure third-party payment gateways (e.g., UPI, cards, net banking, wallets).

  • Orders will only be processed after successful payment confirmation (except for Cash on Delivery, if applicable).

  • Applicable taxes (GST or others) will be included or added at checkout as required by law.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and specifications are accurate.

  • However, we do not guarantee that product descriptions or other content are error-free, complete, or current.

  • Actual product colors and packaging may vary slightly from images shown.

4. Order Acceptance and Cancellation

  • All orders placed on PetChoBox are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including:

    • Product unavailability

    • Pricing or listing errors

    • Suspected fraudulent activity

  • In case of cancellation after payment, a full refund will be issued.

5. Shipping and Delivery

  • Orders are processed within 5-10 Days.

  • Delivery timelines may vary depending on location and courier partners.

  • We are not responsible for delays caused by external factors such as logistics issues, weather, or unforeseen circumstances.

  • Shipping charges (if any) will be displayed at checkout.

6. Returns and Refunds

  • Returns are accepted as per our Return Policy.

  • Products must be unused, unopened, and in original packaging unless defective or damaged.

  • Refunds will be processed within a reasonable time after inspection of returned products.

  • Certain items (such as perishable goods, pet food once opened, or hygiene products) may not be eligible for return.

For detailed information, please refer to our Refund Policy or contact us at contact contact@petchowbox.in.

7. Prohibited Uses

You agree not to use the website for:

  • Any unlawful or fraudulent purpose

  • Violating any applicable laws or regulations

  • Infringing intellectual property rights

  • Uploading malicious software or harmful content

  • Attempting to gain unauthorized access to our systems

8. Limitation of Liability

  • PetChowBox shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the maximum extent permitted by law.

  • In no case shall our total liability exceed the amount paid by you for the product.

9. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of PetChowBox or its licensors.

  • You may not reproduce, distribute, or use our content without prior written permission.

10. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Changes will be effective immediately upon posting on this page.

  • Continued use of the website constitutes acceptance of updated Terms.

12. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: contact@petchowbox.in

By using our website, you agree to these Terms of Service.