Privacy policy

Privacy Policy

Last Updated: 1st May 2026

Welcome to PetChowBox. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order or interact with our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

b) Non-Personal Information

  • Browser type

  • IP address

  • Device information

  • Pages visited and time spent on the website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your order or inquiries

  • Provide customer support

  • Improve our website and services

  • Send promotional emails and offers (only if you opt-in)

  • Prevent fraudulent transactions and ensure security

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services for:

  • Payment processing (e.g., Razorpay, PayPal, etc.)

  • Shipping and logistics

  • Analytics (e.g., Google Analytics)

  • Marketing and advertising

These third parties have their own privacy policies, and we encourage you to review them.

We do not sell or rent your personal data to third parties.

5. Data Security

We take appropriate security measures to protect your personal information, including:

  • Secure servers

  • Encrypted transactions (SSL technology)

  • Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at contact@petchowbox.in.

7. Retention of Information

We retain your information only as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: contact@petchowbox.in

By using our website, you consent to the terms of this Privacy Policy.