Refund policy

Return and Refund Policy

Last Updated: 1st May 2026

At PetChowBox, we aim to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

To be eligible for a return, the product must:

  • Be unused and in original condition

  • Be in its original packaging with all tags intact

  • Be accompanied by proof of purchase (order ID or invoice)

Returns that do not meet the above criteria may not be accepted.

2. Return Timeframe

  • Customers can request a return within 15 DAYS of receiving the product.

  • Requests made after this period may not be eligible for return or refund.

3. Refund Process and Timing

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5 Working Days Refunds will be credited to the original payment method used at the time of purchase.

Please note that bank or payment gateway processing times may vary.

4. Exchange Options

  • Exchanges are available for defective, damaged, or incorrect products.

  • If you wish to exchange a product, please contact us at contact@petchowbox.in within the return timeframe.

  • Exchanges are subject to product availability.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please notify us within 10 Days of delivery.

  • You may be required to share photos or videos of the product and packaging for verification.

  • Once verified, we will offer a replacement, exchange, or refund as applicable.

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used pet food products

  • Perishable goods

  • Products with damaged or missing original packaging (unless received damaged)

  • Hygiene-related items

  • Clearance or final sale items (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong product), we will bear the return shipping cost.

  • For all other returns, the customer may be responsible for return shipping charges.

Shipping charges (if any) are non-refundable.

8. Cancellation Policy

  • Orders can be canceled before they are shipped.

  • Once an order is shipped, it cannot be canceled and must follow the return process.

9. Contact Us

For return or refund requests, please contact us:

📧 Email: contact@petchowbox.in

We strive to make your shopping experience with PetChowBox smooth and reliable. Your satisfaction is our priority.